FAQ
In Ground Pool Water Level Control System FAQs / Troubleshooting
Q: There is a white line along the length of my hinge, is this used or a possible defect?
A: No, the white line you see is intended to be there, the hinge will function as intended.
Q: Is a commercial grade hose a requirement?
A: My Pool Filler is compatible with any garden hose. However, regular garden hoses are only meant for short-term use and risk bursting under constant pressure. We recommend using a commercial grade hose or our high-pressure, low-volume, UV-stable Hide-A-Hose for use with all My Pool Filler water leveling systems.
Q: My Pool Filler won’t stop filling the pool, it never turns off.
A: The unit needs to be adjusted per the installation instructions. Loosen the wingnut, push the float valve down into the pool so it is approximately 1" below the surface and hold it there while you tighten the wingnut. If you are still having problems, Contact Us.
Q: I installed everything per the instructions, but one or more of my hose connections is leaking. What do I do next?
A:
- First, make sure you have hose washers in place at all hose connections.
- Ensure your hose is not damaged. A bent or stripped hose connection will not function properly under any circumstances.
- If leaking at the connection to My Pool Filler, tighten it just a little more (hold the filler nut and tighten the hose by hand). If that doesn’t work, contact us directly for support.
- If leaking where the hose connects to the spigot, double check for a fresh washer.
Q: I have high coping on the edge of my pool. I have extended the body leveling screws (feet) as far as they will go, and My Pool Filler is still not level. What do I do?
A: Nothing, it is not required that My Pool Filler is level for it to operate properly.
Q: The hose I am using has started to balloon and looks like it will explode. What do I do?
A: Replace the hose with a commercial-grade hose or a hose made specifically for water leveling systems like our high-pressure, low-volume, UV-stable Hide-A-Hose specifically designed for use with all My Pool Filler water leveling systems.
Don't see the answer to your question? Contact us here, and we'll get right back to you!
Above Ground Water Level Control System FAQs / Troubleshooting
Q: Is a commercial grade hose a requirement?
A: My Pool Filler is compatible with any garden hose. However, regular garden hoses are only meant for short-term use and risk bursting under constant pressure. We recommend using a commercial grade hose or our high-pressure, low-volume, UV-stable Hide-A-Hose designed specifically for use with all My Pool Filler water leveling systems.
Q: The Tie Down Straps are visible and ugly, can I cut the excess off?
A: Yes, once everything is installed and verified as working properly, you may cut the excess off the tie down straps.
Q: I installed everything per the instructions, but one or more of my hose connections is leaking. What do I do next?
A:
- First, make sure you have hose washers in place at all hose connections.
- Ensure your hose is not damaged. A bent or stripped hose connection will not function properly under any circumstances.
- If you have double checked 1 and 2, please Contact Us.
Q: I have an unusual cap rail and the Velcro straps are not long enough to secure my pool filler.
A: Please Contact Us so we can help you fix the issue.
Q: My Filler keeps falling in the pool.
A: Make sure you have secured the Tie Down Straps as shown in the instructions.